Refund and Returns Policy for LYREMAVEL

Date of Effect: January 6, 2025

At LYREMAVEL, we want you to be fully satisfied with your purchase. However, we understand that sometimes things don’t work out, and we are happy to offer a clear and fair return and refund policy. This policy outlines the terms and conditions under which you may return products and request a refund.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging with all tags, labels, and accessories intact.
  • The return request must be made within 30 days from the date of delivery.

2. How to Return an Item

If you wish to return a product, please follow these steps:

  • Contact Us: Reach out to our customer service team at info@lyremavel.com or call us at (903) 583-7262 to initiate the return process.
  • Provide Information: Include your order number, the product you wish to return, and the reason for the return.
  • Return Authorization: Our customer service team will provide you with a return authorization and instructions on how to proceed.
  • Ship the Item: Carefully pack the item in its original packaging and ship it to the address provided by our customer service team. You will be responsible for return shipping costs unless the return is due to an error on our part.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7-10 business days. Please note that it may take additional time for the refund to appear on your statement, depending on your payment provider.

Refunds are issued for the full purchase price of the product, excluding shipping costs. If you received free shipping on your order, the actual shipping cost will be deducted from your refund.

4. Non-Refundable Items

Certain items cannot be returned or refunded:

  • Gift cards
  • Personalized or custom items
  • Items marked as final sale

5. Exchanges

If you need to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item. We do not directly offer exchanges, but we will gladly issue a refund for the returned item as long as it meets our return criteria.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@lyremavel.com or (903) 583-7262. We will arrange for a return and send you a replacement or issue a full refund, depending on your preference. For damaged items, please include photos of the damage in your return request.

7. Cancellations

If you wish to cancel your order, please contact us as soon as possible. We process orders quickly, and once an item has shipped, we are unable to cancel it. If your order has already been shipped, you will need to follow our standard return process once the item arrives.

8. Refund Process for Promotional Discounts

If you used a promotional code, coupon, or discount to make your purchase, your refund will be processed based on the amount paid after the discount. If your return reduces the total value of the order below the minimum required for the promotion, we may adjust the refund accordingly.

9. Return Shipping Costs

Unless the return is due to an error on our part (e.g., wrong item sent, defective product), you will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

10. Late Returns

If you return an item after the 30-day return window, we reserve the right to refuse your return request. Please ensure that your return request is submitted within the specified period to ensure eligibility for a refund.

11. International Returns

For international customers, the same return policies apply, but please be aware that return shipping costs and customs duties are the responsibility of the customer. We recommend using a traceable shipping service to return your items.

12. Customer Service

Our customer service team is here to assist you throughout the return process. If you have any questions or concerns, please don’t hesitate to contact us at:

We are dedicated to ensuring your satisfaction with every purchase and will do our best to resolve any issues promptly.